Cancellation & refunds
Last updated: 30 August 2026
Cancelling an order
You can cancel free of charge any time before dispatch by writing to support@nextgendoorstep.in or calling +91 75648 27840 with your order number. Once dispatched, the return process below applies.
Returns window
Unopened products in original sealed packaging can be returned within 7 days of delivery. Certified pre-owned devices can be returned within 7 days if the device does not match the described condition.
What is not returnable
Products that have been installed, opened, physically damaged, exposed to liquid, or whose batch label or serial sticker has been removed. Tempered glass and adhesive consumables once opened.
Warranty replacement
Within the stated warranty period, a verified manufacturing defect is replaced free of charge. Send the product with the original invoice; assessment takes up to 5 working days after we receive it. If a replacement is unavailable, we issue a refund.
Refund timelines
Approved refunds are issued to the original payment method within 5 to 7 working days of approval. Bank posting times may add 2 to 3 working days. Shipping charges are refunded only when the return is due to a defect or wrong item shipped.
Business contracts
Contracted business services are governed by the cancellation and termination clauses of the signed agreement, not by this consumer policy.
Need help?
Email support@nextgendoorstep.in with your order number and photographs of the product and packaging. Our support hours are Monday – Sunday, 9:00 AM – 9:00 PM IST.